We believe insurance should be less complex, less stressful and more transparent. Simply put, we want New Zealanders to expect more of their insurers.

Back in 2015, we observed that insurance providers in New Zealand were lagging behind other industries in two key areas: they were largely overlooking the vast potential of smart technologies and failing to embrace the customer-centric culture that was revitalising other business sectors. We recognised this as an opportunity to build an insurance business in a better way.

From the very beginning, Ando has used new technology to deliver significantly enhanced customer experiences. For instance, our broker claims portal on our Gradient platform dramatically reduces claims processing times and fosters better engagement and responsiveness with our customers.

Our progress has recently been recognised internationally through an investment by Envest as we continue to invest in improved systems and processes.

After ten years of rapid growth and strong support for New Zealand businesses and consumers, our commitment remains clear: to be the easiest insurance provider to work with in New Zealand.