Canterbury flooding – we’re here to help

If you have been affected by the severe weather, we hope that you’re okay and want to let you know that our team is here to support you.

If you need to make a claim, please call 0800 567 333, or click below to make a claim online.


Steps to help speed up the claims process

Here’s a guide of what you should do and the information we need from you to help make your claim run as smoothly as possible.



If there is a disaster, listen to your radio or television for advice about what to do.

For the latest emergency and disaster updates from the NZ Ministry of Civil Defence & Emergency Management (MCDEM) go to:

Website: https://www.google.com/

Facebook: https://www.facebook.com/NzCivilDefence

Twitter: https://twitter.com/NZcivildefence

RSS feed: https://www.civildefence.govt.nz/get-ready/civil-defence-emergency-management-alerts-and-warnings/rss

Civil Defence is not an emergency service that will turn up at your door. But you may contact their office to find out information on local hazards and community response arrangements.


For details about who to contact in your area, visit the Get Thru website.