Claims


Making it easier to claim in the event of a natural disaster

From 30 June 2021, private insurers will manage EQCover claims for natural disaster insurance cover on behalf of EQC. We’ve partnered with EQC alongside seven other private insurance companies, to better respond to future natural disasters and improve your experience if you need our support.

We will be your (or your broker's) single point of contact if your home or land is damaged in a natural disaster and you need to make a claim. You will only need to lodge your claim with us and we will assess, manage, and settle your entire claim, including the EQCover* portion of your claim. This will make the process simpler and easier at what can be a very stressful time. Find out more about EQCover at eqc.govt.nz

*If you have a current House insurance policy with Ando, you automatically have EQCover, which covers damage from natural disasters like earthquakes, volcanoes, tsunamis, natural landslips and geothermal events, with building damage capped at $150,000 ex GST. It also insures for fire resulting from any of these natural disasters, and land damage from storms or floods.

The Ando Claims team

Ever called to make a claim and felt like you were talking to an answering machine?

When you call our friendly New Zealand-based claims team, you’re speaking to real people, with a genuine desire to get you back on your feet faster. We don’t read from scripts.

Our staff are very experienced in handling a wide range of claims and have our customers at the heart of everything we do. This means keeping you fully informed throughout any claim and doing everything humanly possible to speed up the process.”

Tanya Clews
General Manager Claims

24/7, New Zealand-wide accident assistance for our commercial transport customers.

  • Vehicle recovery and tow
  • Accident scene clean up
  • Automatic claim lodgement
  • Liaison with emergency services
  • Liaison with applicable local bodies
  • Automatic notification to the Ando repair manager


We are members of the Insurance Claims Register (ICR). Find out more

We adhere to the Fair Insurance Code which provides you with assurance that we have high standards of service to our customers. You can access a copy of the code here.