Need to make a claim?
Simply choose from the options below to get started.
Windscreen or auto glass claims
If you have windscreen and window cover, you can book directly with one of our approved repairers.
Marine and transit
Private motor - Roadside Assistance
24/7 roadside assistance for our customers who have added this service as part of their private motor vehicle policy.
t 0800 576 555
Commercial transport - Ando Assist:
24/7 accident scene assistance NZ wide for our commercial transport customers.
t 0800 567 333
Making it easier to claim in the event of a natural disaster
From 30 June 2021, private insurers will manage EQCover claims for natural disaster insurance cover on behalf of EQC. We’ve partnered with EQC alongside seven other private insurance companies, to better respond to future natural disasters and improve your experience if you need our support.
We will be your (or your broker's) single point of contact if your home or land is damaged in a natural disaster and you need to make a claim. You will only need to lodge your claim with us and we will assess, manage, and settle your entire claim, including the EQCover* portion of your claim. This will make the process simpler and easier at what can be a very stressful time. Find out more about EQCover at eqc.govt.nz
*If you have a current House insurance policy with Ando, you automatically have EQCover, which covers damage from natural disasters like earthquakes, volcanic eruptions, tsunamis, natural landslips and geothermal events. From 1 October 2022, the maximum amount of EQCover available for your home increased from $150,000 + GST to $300,000 + GST. The new EQCover building cap applies to all new insurance policies from 1 October 2022, and to all existing policies on their next anniversary after that date. EQCover also insures for fire resulting from any of these natural disasters, and land damage from storms or floods.
The Ando Claims team
“Ever called to make a claim and felt like you were talking to an answering machine?
When you call our friendly New Zealand-based claims team, you’re speaking to real people, with a genuine desire to get you back on your feet faster. We don’t read from scripts.
Our staff are very experienced in handling a wide range of claims and have our customers at the heart of everything we do. This means keeping you fully informed throughout any claim and doing everything humanly possible to speed up the process.”Tanya ClewsHead of Claims Partnerships and Services
Specialist commercial transport cover with Ando Assist
24/7, New Zealand-wide accident assistance for our commercial transport customers.
- Vehicle recovery and tow
- Accident scene clean up
- Automatic claim lodgement
- Liaison with emergency services
- Liaison with applicable local bodies
- Automatic notification to the Ando repair manager