Need to make a claim?
Simply choose from the options below to get started.
Windscreen or auto glass claims
If you have windscreen and window cover, you can book directly with one of our approved repairers.
Call our friendly claims team
If you need immediate assistance or would like to speak to one of our team, call us now on 0800 567 333
Helpful contacts
General enquiries:
t 09 377 1432
e hello@ando.co.nz
Private motor - Roadside Assistance
24/7 roadside assistance for our customers who have added this service as part of their private motor vehicle policy.
t 0800 576 555
Commercial transport - Ando Assist:
24/7 accident scene assistance NZ wide for our commercial transport customers.
t 0800 567 333
Making a claim in the event of damage caused by a natural hazard
If you have a current House insurance policy with Ando, you automatically have Natural Hazards Cover (NHCover) which is provided by the Natural Hazards Commission Toka Tū Ake (formerly EQC). NHCover provides the first $300,000 + GST of cover towards damage to your home, and some limited cover for your land against loss or damage from earthquakes, landslides, volcanic activity, hydrothermal activity, and tsunami. It also provides some limited cover for damage to your land from storms and floods.
To make the process simpler and easier, at what can be a very stressful time, we will be your (or your broker's) single point of contact if you need to make a claim. You will only need to lodge your claim with us and we will assess, manage, and settle your entire claim, including the NHCover portion of your claim.
You can find out more about NHCover at naturalhazards.govt.nzThe Ando Claims team
“Ever called to make a claim and felt like you were talking to an answering machine?
When you call our friendly New Zealand-based claims team, you’re speaking to real people, with a genuine desire to get you back on your feet faster. We don’t read from scripts.
Our staff are very experienced in handling a wide range of claims and have our customers at the heart of everything we do. This means keeping you fully informed throughout any claim and doing everything humanly possible to speed up the process.”
Tanya ClewsHead of Claims Partnerships and Services
Specialist commercial transport cover with Ando Assist
24/7, New Zealand-wide accident assistance for our commercial transport customers.
- Vehicle recovery and tow
- Accident scene clean up
- Automatic claim lodgement
- Liaison with emergency services
- Liaison with applicable local bodies
- Automatic notification to the Ando repair manager
We adhere to the Fair Insurance Code which provides you with assurance that we have high standards of service to our customers. You can access a copy of the code here.
