Claims


With Live Assessment, claims just got a whole lot faster

Live Assessment

We know that when you make a claim, speed is crucial. Live Assessment can dramatically reduce claim processing time, getting you on your way to a repair, replacement or settlement a whole lot faster.

If your claim is too complex to use Live Assessment, rest assured that our focus is to get your claim processed within 48 hours and keep you informed all the way along.

Check out the video below to see how making a claim is faster and easier with Live Assessment.


Contents Policy Claim

The Ando Claims team

Ever called to make a claim and felt like you were talking to an answering machine?

When you call our friendly New Zealand-based claims team, you’re speaking to real people, with a genuine desire to get you back on your feet faster. We don’t read from scripts.

Our staff are very experienced in handling a wide range of claims and have our customers at the heart of everything we do. This means keeping you fully informed throughout any claim and doing everything humanly possible to speed up the process.”

Tanya Clews
General Manager Claims

24/7, New Zealand-wide accident assistance for our commercial transport customers.

  • Vehicle recovery and tow
  • Accident scene clean up
  • Automatic claim lodgement
  • Liaison with emergency services
  • Liaison with applicable local bodies
  • Automatic notification to the Ando repair manager


We are members of the Insurance Claims Register (ICR). Find out more