We are committed to complying with the Fair Insurance Code as published by the Insurance Council of New Zealand.

This means we will:
  • provide insurance contracts which are understandable and show the legal rights and obligations of both us and you;
  • explain the meaning of legal or technical words or phrases;
  • explain the special meanings of words or phrases as they apply in the policy;
  • manage claims quickly, fairly and transparently;
  • clearly explain the reason(s) why a claim has been declined; and
  • provide you with a written summary of our complaints procedure as soon as disputes arise and advise you how to lodge a complaint and tell you about the Insurance and Financial Services Ombudsman Scheme.

You can access a copy of the code here.


We adhere to the Fair Insurance Code which provides you with assurance that we have high standards of service to our customers.