Team Leader – Sales Support

At Ando we’re taking a fresh approach to the way insurance works in New Zealand.

Having experienced strong growth to date and some of our team progressing internally to new roles, we’re now looking for an exceptional Team Leader to inspire, manage and lead our sales support team. You’ll be joining our brilliant, hard-working team and ensuring we continue to deliver exceptional customer service.

Day-to-day you will be responsible for effective workflow management for the team whilst constantly looking for opportunities to improve process and efficiency.

Reporting to the Head of Broker Operations, your main responsibilities will include:

• Coaching, developing and motivating our people.
• Proactively developing and maintaining internal and external partnerships.
• Delivering accurate reporting on work allocation, turnaround times, KPIs and SLAs.

The ideal candidate would:

• Be a proven people leader.
• Have at least 5 years’ insurance industry experience.
• Have a genuine desire to deliver excellent customer service.
• Strong multi-tasking and prioritisation skills.

Our customers are at the heart of everything we do at Ando. If you have a strong customer service ethic, a comprehensive insurance knowledge, and thrive in a fast-paced environment, we’d love to hear from you.

For more information or a confidential chat, please contact Laura on 021 052 5604. Or to apply for this role, submit your application via our job ad.