Kiwibank claims
If you arranged your insurance through Kiwibank, please click here
Windscreen or auto glass claims
If you have windscreen and window cover, you can book directly with one of our approved repairers.
Property glass claims
Book glass repairs or replacements directly with our trusted provider, Master Glaziers, available 24/7 for emergency repairs.
0800 221 331
Claim forms
The simplest and fastest way to make a claim is online. You can also download a claim form and fill it in.
For brokers
Submit claim on Gradient
Call our friendly claims team
If you need immediate assistance or would like to speak to one of our team, call us now.
Support for motor incidents
Roadside assistance
24/7 roadside assistance for our private motor customers who have chosen this optional service, and for eligible light commercial motor customers who receive it with their Commercial Motor Vehicle policy.
Commercial motor accident assistance
24/7 accident scene assistance NZ wide for our commercial transport customers.
Find an Ando approved motor repairer
Our approved repairers have met our high standards, so you know that you’ll get great service and quality workmanship.
Make a claim online or download claim form
Personal insurance
Car
Contents
House
Pleasurecraft
Stolen or Burnt Vehicle
Commercial insurance
Commercial Motor
Commercial Property
Marine Cargo
Stolen or Burnt Vehicle
Liability
Carriers Liability
Employee Disputes
Freight Forwarders Liability
General Liability
Marine Liability
Marine and transit
Carriers Liability
Commercial Hull
Freight Forwarders Liability
Marine Cargo
Marine Liability
Pleasurecraft
Take advantage of our preferred suppliers and approved repairer network
We have agreed performance and service level expectations in place with our preferred suppliers and approved motor repairers. Chat to your claims consultant to find out more about our preferred suppliers.
Our preferred suppliers
We are members of the Insurance Claims Register (ICR). Find out more
We adhere to the Fair Insurance Code which provides you with assurance that we have high standards of service to our customers. You can access a copy of the code here.