Introducing our new Internal Loss Adjusting team

Internal Loss Adjusting teamFrom left: Graeme Donaldson – Loss Adjuster, Martonette van der Walt – Desktop Loss Adjuster, Hazel Bird – National Property Assessing Manager and Tim Kelly – Senior Loss Adjuster

The introduction of this team reflects Ando’s growth and maturity and shows the rapid development of our internal capabilities. The team is headed up by Hazel Bird – National Property Assessing Manager, who is well-known in the industry and has extensive loss adjusting, construction and insurance knowledge and skills.

She carefully chose her team based not only on their loss adjusting experience, but also for their strong customer focus. The team will be servicing from Hamilton North to start off and we are looking to expand our regional footprint over time and as this team grows.

Please contact Hazel directly if you have any questions or feedback about the team and the processes that they’re implementing.

 

Fraud & Investigation Manager 

 

Margaret Callanan
Margaret Callanan

Fraud & Investigation Manager

Another testament to our commitment to enhancing our internal capabilities is the recent appointment of Margaret Callanan as our Fraud & Investigation Manager. With her expertise, we can now reduce our dependence on external service providers for this critical function. This strategic move strengthens our in-house capabilities and allows us to deliver a more efficient and reliable service to our clients.

 

Motor Assessing team

 

Margaret Callanan
Mark Green

National Manager,
Assessing & Supply Chain

Ando has been actively expanding our Internal Motor Assessing team, led by Mark Green, our National Manager, Assessing & Supply Chain. This strategic initiative not only bolsters our internal resources but also significantly enhances our assessment capabilities. By doing so, we are streamlining the claims life cycle, driving efficiency, and ensuring a smoother experience for our clients.