Meet some of the team
Ando has a growing team of over 386 talented and experienced staff based in our Auckland, Christchurch and Tauranga offices. Many of our team are recognised as leaders in the New Zealand insurance industry.
Thérèse is leading the business in its drive to empower brokers through innovation and true partnerships. She is focused on strengthening Ando’s capabilities and guiding the company’s growth and future direction while at the same time ensuring the Ando purpose of looking after the wellbeing of New Zealanders is lived every day. Thérèse is an experienced leader in New Zealand financial services and has spent over 25 years in insurance in New Zealand and overseas. Prior to joining Ando as COO in 2022, she was CEO of Resolution Life New Zealand and Chief Claims Officer of Resolution Life Australasia (formerly AMP Life). Prior to that she held various senior leader roles at AMP New Zealand. Thérèse is admitted as a solicitor and barrister and is a member of the NZ Institute of Directors. She is also a member of the New Zealand Financial Advice Code Committee.
John led Ando’s growth from our start-up roots to becoming a well-established presence in New Zealand’s insurance market. As a highly respected leader in the industry, he has been pivotal in building our talented team, strong customer-focused culture and key broker relationships across the market. John is passionate about creating an inclusive, vibrant and forward-thinking workplace, which allows our team to drive positive changes in the insurance industry. John is a highly active member in the insurance community, frequently sharing his experience at conferences, as well as exploring the future of insurance.
Dean focuses on driving high-quality customer experiences via state-of-the-art technology and innovative processes. Dean has 25 years’ experience in broking, underwriting and leadership. As an executive with Lumley NZ, Dean was responsible for leading the development and implementation of the broker distribution strategy, a highly successful programme that led to significant growth over five years.
Glenn is responsible for our commercial case-traded business and our whole-of-account commercial market propositions, leading both the Commercial Markets and Specialty Trading teams. He brings more than 30 years’ experience in the insurance industry, including an extensive underwriting background. Glenn has held roles at Allianz and Marsh New Zealand, followed by senior leadership positions with the NZI and Lumley Corporate Trading teams. One of Ando’s ‘originals’, he was instrumental in establishing our commercial property business and all-lines package propositions.
With over two decades in the insurance industry, including 15 years in the broker market, Jacquelyn (Jax) brings a wealth of expertise to her position. She heads up the Personal Lines Portfolio team, overseeing the growth and sustainability of Ando’s Home, Contents and Private Motor products that are distributed by our broker partners. She understands the unique needs of our broker partners and the importance of fostering enduring relationships with them – particularly as she knows how important they are in creating positive experiences for their clients. Jax is adaptable and forward thinking but what drives her is her passion for making insurance uncomplicated and improving outcomes for
New Zealanders.
Paul is responsible for Ando’s commercial digital platforms, schemes and facilities propositions. Paul has been in the industry for over 30 years and has an extensive digital platform and schemes background. His experience, spanning both Europe and New Zealand in multiple leadership roles, enables a deep understanding of how to help take Ando forward in these segments, utilising both technology and market relationships. Paul’s focus will be to further enhance and develop the commercial digital footprint for Ando and to drive deeper partner engagement and growth for schemes.
Brett has spent over 20 years in the insurance industry – not chasing titles, but focussing on what actually works. A Chartered Accountant with a strong grounding in strategy and delivery, he has helped brokers cut through red tape and implement practical solutions that make a difference. Brett now leads the Claims team with an approach that puts people and outcomes ahead of corporate spin. He’s passionate about challenging outdated systems, simplifying the complex, and making insurance truly work for those who need it.
Tanya is an experienced senior leader and heads up our Claims Partnerships and Services team. Her focus is on delivering a superior claims experience for our customers by working closely with our strategic claims partners to optimise our claims service and solutions. She has an extensive history in handling claims, with over 25 years’ experience across all personal and commercial products, including specialisation in Commercial Motor and bodily injury claims. She was also responsible for leading the Commercial EQ response for Lumley NZ in 2011.
Tony’s passion and focus is all about delivering great outcomes for our customers at claims time. He is an experienced leader with over 25 years in insurance and has worked in various direct and intermediated roles. He enjoys developing his team and is excited about implementing significant digital advancements to streamline the claims process, so the team can focus on being there for our customers and partners when they need us most.
Michael helps drive and support our business outcomes by working with key stakeholders across Ando to provide financial, commercial and strategic insights and direction. He is a Chartered Accountant and after starting his career in telecommunications, has spent over 15 years in financial services in the UK and NZ where he developed in depth leadership experience. He has expertise in many key financial disciplines, including financial planning and analysis, project and change management, as well as strategy development and execution.
As Chief Actuary, Mathew (Mat) brings a unique blend of analytical and strategic vision to Ando. Having joined as the company’s first actuary five years ago, he now leads the Actuarial, Pricing, and Risk teams, overseeing enterprise risk and insurer relationships. Mat’s approach combines deep technical expertise with practical business insight, ensuring that the business achieves sustainable growth through optimal pricing and robust risk management. A Fellow of both the Actuaries Institute (Australia) and the NZ Society of Actuaries, Mat is passionate about how technical teams can support businesses through practical advice.
Timothy has held a variety of key roles at Ando and has been instrumental in developing digital processes to improve the efficiency of how we deliver our Personal Lines and SME insurance products. As Head of Portfolio and Underwriting Timothy leads the strategic oversight of our various insurance portfolios, ensuring profitable growth and underwiring quality. He started his insurance career in 2003 as a broker, and gained extensive sales and underwriting experience at Lumley before joining Ando in 2015 as one of the original team.
Julie is responsible for managing the day-to-day operations for our partner channel. She’s worked in the insurance industry for a number of years, primarily managing service delivery teams and partner relationships. Julie’s also been heavily involved in the implementation of new insurance systems, focusing on improving customer and partner outcomes.
As well as our Head of Marketing, Chris is a Director of Origami, our brand, communications and customer interaction partner. It’s a partnership that brings branding, digital expertise and true customer-defined thinking to our business. Chris has a successful track record of establishing and running customer focused businesses over the past 30 years including roles as a Director of Vodafone NZ and a member of the Vodafone Global Brand Council.
