Meet some of the team
Ando has a growing team of over 180 talented and experienced staff based in our Auckland, Christchurch and Tauranga offices. Many of our team are recognised as leaders in the New Zealand insurance industry.
John has led Ando’s growth from our start-up roots to now being a well-established presence in New Zealand’s insurance market. As a highly respected leader in the industry, he has been pivotal in building our team of over 150 talented staff in just three years. John is passionate about creating an inclusive, vibrant and forward-thinking workplace, which allows our team to drive positive changes in the insurance industry. John is a highly active member in the insurance community, frequently sharing his experience at conferences, as well as exploring the future of insurance.
Head of Broker
Dean focuses on driving high-quality customer experiences via state-of-the-art technology and innovative processes. Dean has 25 years’ experience in broking, underwriting and leadership. As an executive with Lumley NZ, Dean was responsible for leading the development and implementation of the broker distribution strategy, a highly successful programme that led to significant growth over five years.
Head of Partner Channel
Brett works with Ando’s business and corporate partners to implement innovative, technology-driven insurance solutions for their customers. Brett’s passion and energy lies in his desire to deeply understand each partners’ business in order to tailor better customer experiences. Brett has been with Ando from the start and was proud to have led the winning pitch that resulted in Ando being chosen as the insurance partner for Kiwibank.
Chief Information Officer
Mike focuses on making Ando the first choice for our brokers and partners by creating innovative solutions to traditional challenges. After starting his career in banking at Commonwealth Bank in Australia, Mike has specialised in insurance-related technologies for over 15 years. He has held consulting roles on connectivity solutions with Mercantile Mutual, QBE, Zurich, and Royal & Sun Alliance. Mike also spent a period with Wesfarmers Insurance prior to joining Lumley NZ as part of the Executive team and leading the Technology team as it successfully implemented a current generation insurance platform.
Head of HR
Rebecca has spent close to 20 years working across all facets of Human Resources including recruitment, change management, organisational and personal development, employment relations and culture. She is passionate about helping organisations and people grow, develop and adapt to the changing business world. Pragmatic, professional and commercially astute, Rebecca brings a broad HR skillset to Ando as well as sound experience in health and safety, strategy development and governance.
Head of Marketing
As well as our Head of Marketing, Chris is a Director of Origami, our brand, communications and customer interaction partner. It’s a partnership that brings branding, digital expertise and true customer-defined thinking to our business. Chris has a successful track record of establishing and running customer focused businesses over the past 25 years.
Chief Financial Officer
Michael helps drive and support our business outcomes by working with key stakeholders across Ando to provide financial, commercial and strategic insights and direction. He is a Chartered Accountant and after starting his career in telecommunications, has spent over 15 years in financial services in the UK and NZ where he developed in depth leadership experience. He has expertise in many key financial disciplines, including financial planning and analysis, project and change management, as well as strategy development and execution.
General Manager - Claims
Tanya is an experienced senior leader and heads up our claims team. She has an extensive history in handling claims, with over 25 years’ experience across all personal and commercial products, including specialisation in Commercial Motor and Bodily Injury claims. She was also responsible for leading the Commercial EQ response in 2011. Tanya focuses on utilising new technologies and developing partnerships to deliver a superior claims experience to our customers. This results in a continually improving claims process that is both faster and more transparent for our customers.
General Manager – Commercial Distribution
Glenn is responsible for Ando’s case traded business and our whole of account commercial market propositions. Glenn has been in the industry for over 20 years and has an extensive property underwriting background. His experience includes a period as Senior Risk Advisor at Marsh NZ Placement Services, followed by senior leadership roles with the NZI and Lumley Corporate Trading teams, with a focus on property business and bringing together all lines package propositions.
Head of Service Delivery – Partner Channel
Julie is responsible for managing the day-to-day operations for our partner channel. She’s worked in the insurance industry for a number of years, primarily managing service delivery teams and partner relationships. Julie’s also been heavily involved in the implementation of new insurance systems, focusing on improving customer and partner outcomes.
Head of Broker Digital Distribution
Timothy leads our Broker Digital Distribution team and his focus is on using technology that makes it easier to do business and ensures great customer experiences. He’s been instrumental in developing digital processes to improve the efficiency of how we deliver our Personal Lines and SME insurance to our brokers. Since starting his insurance career as a broker in 2003, he held a variety of roles in sales and underwriting at Lumley, before joining Ando in 2015 as the Underwriting Manager for Broker Schemes and Facilities.
General Manager – Portfolio Management
Dion leads a team of technical experts who are focused on pricing, analytics and technical underwriting for Ando’s entire product range, providing data-driven insights both internally and for our partners. Originally having joined Ando as a Transport and Commercial Motor specialist, Dion brings his passion for innovation and a customer-centric approach to a role which has traditionally been considered ‘quiet back office’. In his early career, Dion spent eight years as an insurance broker before specialising in Commercial Motor underwriting at Axiom. After five years managing the Zurich NZ Motor portfolio, Dion moved on to an underwriting leadership role at IAG, with a focus on developing strategies, systems and propositions for their motor portfolio and the wider commercial business.