Privacy Policy


At Ando, we take protecting your privacy seriously. We collect, use and retain your personal information in accordance with the Privacy Act 1993.

Ando Insurance Group Limited trades as Ando or Ando Insurance. We collect your personal information when you are applying for, changing or renewing an insurance policy with us, or when you are lodging a claim. We collect the information to assess your application for insurance, administer your policy, and to handle any claim or dispute that may relate to that policy. If you fail to provide us with accurate or complete information, we may not be able to provide you with insurance or to respond to any claim or dispute.

We may also pass your information to, or receive it from other parties, including contracted service providers engaged by us to deliver our services or carry out certain business activities on our behalf (such as loss adjustors, claims handlers, claims investigators), other trading partners (such as underwriters, reinsurers, insurance intermediaries, other insurers including the Insurance Claims Register) and government agencies. These third parties may be located within or outside of New Zealand.

You agree to Ando using and disclosing your personal information as set out in this privacy policy. Where you provide us with personal information about any other person for insurance related purposes, you confirm that you have the authority of those persons to disclose such information and to authorise Ando to collect, hold, use and disclose the information in accordance with this privacy policy.

If you have any questions or concerns about Ando’s privacy policy, we’d be happy to help. Please contact: