We believe insurance should be less complex, less stressful and more transparent. Simply put, we want New Zealanders to expect more of their insurers.
Back in 2015, we noticed that insurance providers in New Zealand were lagging behind other industries in two key areas: they were largely ignoring the vast potential of smart technologies and weren’t living the customer-centric culture that was reinvigorating other business sectors. We saw this as our opportunity to build an insurance business in a better way.
Five years in and we have a growing team of over 250 talented and experienced staff, many of whom are recognised as leaders in the New Zealand insurance industry, and written over 113,000 insurance policies covering New Zealanders and their businesses.
From the outset, Ando focused on how we could use new technology to deliver vastly improved customer experiences. Take Live Assessment – a New Zealand-first technology that is dramatically reducing claims processing times and enabling better engagement and responsiveness with our customers.
We’re proud to be majority-locally owned and to partner with businesses that share our customer-first ethos. We work with New Zealand’s leading broker groups and are the general insurance partner to Kiwibank, offering house, contents and car insurance through Kiwi Insure.