We believe insurance should be less complex, less stressful and more transparent. Simply put, we want New Zealanders to expect more of their insurers.
Back in 2015, we noticed that insurance providers in New Zealand were lagging behind other industries in two key areas: they were largely ignoring the vast potential of smart technologies and weren’t living the customer-centric culture that was reinvigorating other business sectors. We saw this as our opportunity to build an insurance business in a better way.
From the outset, Ando focused on how we could use new technology to deliver vastly improved customer experiences. For example, our broker claims portal on our Gradient platform that is dramatically reducing claims processing times and enabling better engagement and responsiveness with our customers.
More recently, our founding executive shareholders have been joined by Envest as we continue to invest in improved systems and processes to deliver the very best customer service via our broker partners.
