Including how to login and reset your password.

Lodging a claim

A step-by-step guide to lodging a claim in the Ando Gradient Portal. There are three ways: completing our online claim form, uploading a claim form, or sending a claim form to your client.

Managing a claim

This includes what the stages of the claim are, viewing key claim information, sending a message on the portal and assigning the Broker Owner.

Portal home page and claims summary table overview

A basic overview of the portal main navigation and the information available to you in the home screen claims table.

Broker admin function

If you are an administrator for your branch, you’ll be able to manage your users, roles and more.

Tips to enhance your claims experience

This includes how to streamline lodgement to progress claims faster, a list of our preferred suppliers for loss adjustors, home and contents claims, windscreen or auto glass claims, and rental cars, and our approved motor repairer network.